INTERNATIONAL CUSTOMERS Click Here - To Go Our USA & Global Customer Order Page To Buy Hardwood Stair Parts. GETTING STARTED Stair Parts Canada Online - Encourages all our customers to call us whenever you feel the need to have any questions answered; remember there is no question too big or small. Please Note: We ship to all provinces in Canada and the 3 Territories. HOW TO PLACE A STAIR PARTS ORDER OR QUOTE Use our web site as it is an online price book, get product information (Part #'s and Prices) on the stair parts we sell. Simply fax or email your quote or order as we only accept faxed or emailed requests. We do not do 'job-lot' quotes by phone. * ORDER MINIMUM - CANADIAN CUSTOMERS Our Out Of Province Order Minimum Is $500.00 CAD (Any Province Outside of Nova Scotia). Order Example: 12 ea. oak stair treads or 50 ea. balusters & 4 ea. newel post. All Customers Contact: Mr. Larry Stuart - Manager sales@scotiastairs.com VOLUME DISCOUNTS Volume discount rates are determinded by each order as each order is unique. Discounts range from 0-30% off (based on the item being order and the amount). LEAD TIMES Stock Items: 7-10 Days Lead Time. Non Stock Items: All terms/lead times will be indicated as each order is unique. Finishing Time: 5 business days for 'natural' & 7 business days for 'stain finish'. SHIPPING POLICY 'FOB' - Scotia Stairs: All Shipments are sent collect. Day & Ross Inc.: Is the shipping company we use for Canadian wide shipments. FORMS OF PAYMENT Accepted Tender: Visa, MasterCard, Money Order, and Wire Transfer. A Credit Card Waiver Form Must Be Completed For All TelePhone/Internet Orders. RETURN POLICY Stock Items: 15% re-stocking fee, customer pays freight, must be returned in 30 days. Special Order Items: No returns on custom millwork products. NEW: Retail Customers Get Your Own Showroom Baluster & Newel Display. Get A 'Baluster & Newel Display' - With Your First Full Stock Order. Get A '4 Unit Storage Bin' - With Your First Full Stock Order.