CANADIAN CUSTOMERS Click Here - To Go Our Canadian Customer Order Page To Order Hardwood Stair Parts. WHO ARE GLOBAL EXPORT CUSTOMERS ? A 'Global Export Customer' is a: construction company, flooring store, home building center, new home builder, private home owner, renovation company or stair parts distributor that wishes to purchase our high quality stair parts. Please Note: We ship to all of the states throughout the USA & over 100 other countries. GETTING STARTED We strongly encourage all our 'global export customers' (our customers out side of Canada) to call or email us whenever you feel the need to have any questions answered; remember there is no question too big or small. USA & GLOBAL EXPORT ORDER MINIMUM Our International Order Minimum Is $2,000.00 CAD. Please Note: If you want to order 'short length' items... for example: 14 ea. oak stair treads or 50 ea. balusters & 4 ea. newel post, the order minimum will be adjusted to $1,000.00 CAD as these orders are much easier to ship. To figure out current dollar ($) exchange rate use: The Universal Currency Converter® HOW TO PLACE A STAIR PARTS ORDER OR GET A QUOTE Use our web site as it is an online price book, get product information (Part #'s and Prices) on the stair parts we sell. Simply fax or email your quote or order - as we only accept faxed or emailed requests. We do not do 'job-lot' quotes by phone. All USA & Global Export Orders Should Be Directed To: Mr. Larry Stuart - Manager sales@scotiastairs.com VOLUME DISCOUNTS Volume discount rates are determinded by each order as each order is unique. Discounts range from 0-30% off (based on the item being order and the amount). LEAD TIMES Stock Items: 7-10 Business Days Lead Time. Non Stock Items: All terms/lead times will be indicated as each order is unique. Finishing Time: 5 business days for 'natural' & 7 business days for 'stain finish'. SHIPPING POLICY 'FOB' - Scotia Stairs: All shipments are sent collect. Bax Global Inc.: Is the shipping company we use for USA & Global shipments. FORMS OF PAYMENT Accepted Tender: Visa, MasterCard, Money Order, and Wire Transfer. A Credit Card Waiver Form Must Be Completed For All Telephone/Internet Orders. RETURN POLICY Stock Items: 15% re-stocking fee, customer pays freight, must be returned in 30 days. Special Order Items: No returns on custom millwork & special order products.